Robotic Process Automation – What Is It?

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Robotic Process Automation – What Is It?

Robotic Process Automation is a process that involves the use of software, to execute repetitive tasks. The software that enables RPA is referred to as Robots or RPA tools. The robots are developed by organizations that provide RPA tools to help automate tedious and time-consuming processes. They are mostly used in back-office operations like processing invoices, interacting with customers, etc.

Moreover, the Robots do not make any decisions; they follow the instructions given to them by users or other systems. The Robots execute the instructions without any human interference.

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The Robots are also capable of working 24×7, 365 days a year. They can be programmed to perform the same set of instructions repeatedly for years without making any errors. This also helps organizations in reducing costs.

Types of RPA Tools

There are three types of RPA tools available:

Automation Anywhere 

This is a tool that creates code in different programming languages like Java, C#, etc. This tool supports both web and mobile applications. It can be integrated with any existing application to automate the processes. 

Blue Prism 

This tool is also based on code generation technology, but it works on a limited set of programming languages. It supports only web-based applications and is very useful for complex processes (those which involve multiple steps). 


This tool can be used to automate the processes using either an agent or screen scraping technology. It supports only web-based applications and can be integrated with any application. It has limited support for structured and unstructured data and comes with limited support for complex processes (those with multiple steps).

Steps Involved in RPA Implementation

Before implementing RPA, organizations need to perform the following steps:

Establish clear parameters defining the scope of the project 

Establishing clear parameters will help in determining which tasks can be automated using Robots or RPA tools and which tasks cannot be automated because of their complexity and structure. Establishing clear parameters will also help in estimating the cost of implementing RPA. 

Conduct a feasibility study 

Conducting a feasibility study is very important as it will help in identifying the tasks which can be automated and those which cannot. It will help in estimating the cost of implementation and also the ROI. 

Identify and create a strong relationship with vendors 

This step aims to identify and create a strong relationship with vendors who can provide the required RPA tool. Because a strong relationship with vendors helps in getting the better customer support and timely upgrades for technology enhancements. 

Plan for automation 

An automation plan involves identifying the tasks which will be automated as well as those which will not. It also involves creating a detailed plan for the implementation of the RPA tool, including the creation of an implementation roadmap. 

Conduct training 

Conduct training to familiarize users with the new technology. This will help them use RPA tools without any errors and also help them understand how RPA tools work on a large scale, how they work on individual systems, etc. 


Implementation of RPA involves creating robots or using existing robots to automate processes. It involves creating code using the RPA tool, either manually or by automating the process of data collection from systems/users/other systems, etc., integrating the code created with applications, testing it for errors, etc., deploying it on production servers, etc., managing it over time, etc., and finally maintaining it. 

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