Digital Transformation

Automotive Digital Transformation Made Simple: What You Need to Know

The automotive industry is now undergoing a remarkable digital transformation. With this in mind, dealerships have to adapt to the latest trends in the industry.

In this article, we will walk you through the trends and statistics impacting automotive in 2021.

Read on to learn more.

The Future of Automotive Digital Transformation

We are living in a world where change is inevitable and happens at an unprecedented speed. For one, digital transformation (DX) has driven acceleration in many aspects of our lives and various industries.

In the automotive industry, DX has had a massive impact. Thanks to the latest technologies, the industry manufactures over 78.6 million units yearly. 

Today, the main focus of success is sustainability and personalization. In fact, more and more people now purchase eco-friendly vehicles compared to gasoline-powered models. Consumers also demand more customizable and smarter vehicles.

This trend shows that cars are not just assets, but a service. Now, what are the innovations that continue to change with the transformation of the industry?

Let’s find out.

Automotive Digital Transformation Trends in 2021 and Beyond

Mobile Optimization

Mobile devices have changed how we shop today. For instance, studies show that 51% of car users use it to search for dealers, read reviews, and compare prices.

As a result, the automotive industry in the United States invested over $3.43 billion in mobile ads. And that number accounts for 47% of all investments in digital advertising.

Google also launched a dedicated channel for automotive industry guests. With an immersive mobile experience, ads can now result in a 45% rise in conversions.

Customization with Data

The process of buying a car is diverse. It goes from inspiration search to the actual purchase, and it’s not an easy task.

But thanks to data, car manufacturers can gain knowledge about their consumers. That’s why they should use effective and personalized marketing operations. 

As a result, they can categorize their target audience into more precise sections. Then, they can make the right product for the right people.

Video Personalization

Personalization is also closely related to customer experience and service. Now, car dealers can use interactive videos to reach their target audience.

Personalized videos are designed based on the insights from data. So, it can adapt to the user’s personality. Studies also reveal the effectiveness of using personalized videos. 

For one, 70% of car buyers watch YouTube videos before deciding to buy a car. So, it’s not surprising that the industry is utilizing the medium of video by personalizing it.

VR and AR Technologies

Experts predict the global market for virtual reality and augmented reality technology to surpass over 160 billion by 2023. And now, we’re seeing car dealers fusing these technologies into their marketing strategies.

For example, they use 3D models to enhance the customer experience. With Augmented Reality, potential buyers can visualize how the car will look on the road. 

In car showrooms, dealers can give customers a virtual tour of the car’s interior. Virtual technicians also use AR to augment vehicle colors and finishes. So, car buyers can visualize changes to the latest models. 

Digital Transformation

Looking Ahead: The Future of Digital Transformation Food Industry

In this article, we will consider the top three digital transformation food industry trends you need to know. Read on to learn more.

Digital Transformation Food Industry in 2021 and Beyond

Technology has been a part of our lives for a long time. In fact, digital technology, in particular, has transformed every aspect of our daily tasks.

Now, going digital is not just something that companies should consider. Digital transformation (DX) is a matter of survival. Why so?

For one thing, the COVID-19 pandemic shutdown most brick-and-mortar stores. And the food industry is not exempted from this crisis.

Digital transformation is now forced onto industries. So, the food industry is also taking strides in joining this trend.

But, it’s also important to make the most out of transformation. To stay ahead of the game, it’s critical to know about the latest trends. It will serve as drivers within the sector and what type of DX is taking.

If you are working in the food industry, you must stay informed. Keep reading to find out the recent trends.

Digital Transformation Food Industry Trends You Must Know Now

Mid-supply chain increases the need for IoT

We’ve had enough artificial practices in the food industry. For one, consumers are tired of misleading labeling of products. And this has increased the need for transparency.

Today, the need for transparency affects how manufacturers label and produce their goods. So, what can help? Technologies like the Internet of Things can.

These two are effective in proving the origin, handling, and ingredients. And the upper and midchain suppliers can benefit.

For example, food producers can use smart labels. With the power of IoT, smart labels track and monitor products through the chain.

AI to optimize food supply chains

40% of food waste happens within food supply chains. As a result, food companies can lose money because of the waste.

To solve this problem, adopting artificial intelligence is vital. Through AI, companies can analyze vast amounts of current data.

It also allows them to gauge the supply. So, they can provide the amount exactly needed. Then, they can ensure that no to fewer food products will be wasted.

Real-time data analysis is also vital to respond to trends timely. As a result, they can avoid unnecessary waste and inefficiencies. Of course, that means no money to waste, too.

Food quality management

Food quality management allows B2B companies in the industry to remain competitive in the market. So, they should focus on food quality now.

It’s also a matter of concern for most consumers. And it typically means that food supply chains will also rise.

Food companies should also ensure that their products meet and exceed quality standards. This is true from production to transportation and warehousing.

Why is this critical? One lacking segment in the supply chain can have an impact. For one, it can compromise the quality and safety of a product. Food safety is critical because if rotten food is consumed, it might result in death.

One example that sparks DX is through sensor technology applications. These can monitor the conditions of the product, such as temperature. So, it can help during storage and transportation.

Change Management Tools

Knowing About Digital Transformation 2018

Digital Transformation 2018. 

Every year, there will be something new that is going to become a trend. 

At the same time, some subjects will not become a trend for the next year. 

That is because the interest of people is constantly changing. That is why you will have to make adjustments from time to time. 

So in this article, we will discuss these topics. The first thing we will discuss is the definition of digital transformation. 

At the same time, we will see how it affects the year 2018 to business industry. 

Through this, you will see how technology can help in the growth of your desire. 

Digital Transformation 2018

This is the time when people are slowly adjusting to technology already. 

That is because they know where they can put in good use. 

At the same time, it will help when it comes to having the right management in the business. 

Digital transformation is a way you can use different kinds of software that will help in the industry you are in. 

This is especially true when we talk about business. They need to get the most possible things so that they can appeal to the customers. 

The Trends Of Data

If you want to know more about your business, you need to have the data. 

No wonder why this has become a trend because it creates a healthy environment. 

At the same time, it helps the companies to know what attracts their potential customers. 

As a result, they will use it when it is now time to advertise. 

Through this, you will see a good technique in business. It creates a common ground between you and the one you are selling. 

Up to this year, data is still important when we talk about business.

Strategy in Digital Transformation 2018

When we say business, you will also include marketing. 

Customers must see something different in you to invest. 

That is where strategy comes in. That is to help them become convinced that you are doing just fine. 

At the same time, you will have more time to prepare for the future risks 

Through this, you will have enough time to cause no further damage. 

You will see how it can have the right benefit in these strategies. You will see how goals can also become effective. 

It will keep the company strong. 

WalkMe and Digital Transformation 2018

if you want to learn more about the history of digital transformation, you can visit WalkMe. 

WalkMe is a digital transformation website that highlights the topic of technology. 

So if you have more questions that are related to that, you will see and understand them clearly. 


Now, we saw how digital transformation in the year 2018 progressed. 

Even if came some 3 years ago, we can still have a lot of things to learn from them. 

if there are mistakes, we can correct them and not do them again. 

Through this, it will help you to become an expert over the years.

Digital Transformation

Digital Transformation Telecommunications Trends 2020

This article will dive into the top digital transformation trends shaping the telecommunications industry in 2020. Read on to learn more. 

Digital Transformation Telecommunications 

For many years, the telecommunications industry witness a decline in ways of revenues. 

For example, voice and text messaging seem like a thing from the past. Now, they are under severe competition from Over-the-Top service providers.

That’s why digital transformation in telecommunications is on the rise. Along with different technologies like IoT and 5G, we expect to see improvements in the industry. 

Like any other business, telecom should also be customer-centric. And with digital transformation, things are going to change for the better. 

For one thing, the transformation will add value by gradually moving from traditional services.

How the Telecommunications Industry is Leveraging Digital Transformation

The industry will undergo big changes. 

Now, they will turn their channels and services into digital. And that is going to create a new echo system of value. 

Here are several trends that will cause a dramatic change in the telecommunications industry.

5G Network

Around the world, there are about 3 billion internet users. Billions of these users prefer smartphones as their primary device to access the internet. 

Smartphones now help us do important tasks that only computers can long ago. Because of that, consumers look for better networks that allow them to access applications faster. 

It can be possible with the help of 5G, which is 100 times faster than 4G. 

That’s why telecom companies use 5G applications to target different industries. For example, the healthcare sector powers telemedicine with 5G networks. This helps them offer cost-effective and timely services and treatments to patients. 

Internet of Things and Telematics

The Internet of Things also transformed telecom giants. These devices help them give better communication between people and devices. For one thing, it ensures minimal downtime for the network. 

So, it can enhance business processes. As a result, it can generate more money for companies. 

Now, telecommunications are rethinking their methods and applications. So, they can monetize IoT solutions. This springs from the emerging technologies that allow them to improve business processes.

Big Data

Mobile devices and apps won’t be possible without big data. It enables companies to handle insights from their users. Now, companies should make sure that they can continue to move data efficiently.

Big data enables companies to gain business insights. It also helps them understand customers and their usage patterns. 

By doing so, they can improve customer service. We can also money tour which products are in demand and optimize the network.

Robotic Process Automation (RPA)

One of the biggest adopters of RPA technology is telecom. RPA offers high levels of scalability. And that is a result of making repetitive tasks automatically. 

For instance, customer queries, price tracking, and report generation can be automated. This gives time to employees to work on more important tasks. And they can focus on giving value to the company. 

It can also develop deeper customer relationships as they provide better service. Now, they can solve concerns and troubleshoot delays more efficiently.

Digital Transformation

Digital Transformation Forum

What is in a digital transformation forum?

It is exciting to know more about what a person remembers. But, you do not have the chance to have that discussion. 

Then, visiting a forum can be a good option. 

Yes, there is also a digital transformation forum. It helps this theme for your plans and tests.

In this article, we will know what are the things we can talk about through a forum.

At the same time, we will learn how the specialists can help you through starting your businesses. 

As a result, you will get knowledge about it. At the same time, it will help you to understand what to do. 

Digital Transformation Forum

Digital transformation can really make a lot of chances.

This program has many advantages both for you and your buyers. At the same time, having trials are normal.

That is because there are gonna be passions along the way.

Industry and Contact on Supply Chain

Whenever we think, it is important to know what one thinks about things. Hence it will become a way to know if there are risks or not. 

So during the forum, it is important to ask what are the new moves that we can expect. Knowing these things will help when it comes to the contact of the business. 

When we become aware that it is already growing, we can change. We will not a hard time knowing where to put ourselves during this change point. 

As a result, it will keep you fixed all the time.

Legal Trials

What are the legal trials? It can be either the safety of the technology or the marketing itself. 

Why are they important? That is because it takes the character of your business. So, it will mean taking back on your role. 

On the other hand, this where the value of forums comes in. During forums, you can speak with views on legal matters

They can let you become aware that there is already an answer for that. Or, you give them an idea of what plans should they make next time.

Plan Optimization

Whenever we have plans, we need to check if they will still fit. 

We have changes of aims from time to time. So, knowing the topic will help when it grows to have these data.

During a forum, it will have a secured cut for discussing the technical side of the market. 

WalkMe articles can help you and your business to be aware of these changes. At the same time, it will help you know what to make and what not to. 

Also, WalkMe will give you more advice when it comes to changing these things.


A digital transformation forum is a way you can develop awareness. After that, you can also share the data you got with others. 

As a result, you can have a victory from shoulder to shoulder. 

At the same time, you can improve and have more things to help with. It will be an advantage for everyone.

Digital Transformation

Best Robotic Process Automation Benefits For Your Biz

There are just thousands of robotic process automation benefits your company can enjoy if the process is done right. This article lists down some of those.

RPA is one of the fastest to implement yet customizable technology solutions. As result, it experiences phenomenal growth in the past years. Moreover, it seems like that such a trend will continue for many years to come. 

RPA bots automate mundane and repetitive tasks. Hence, employees will now have more time to deal with higher-value activities. This results in improved business metrics.

As mentioned, your company will only reap robotic process automation benefits only if it is strategically planned and executed. Yet, all the resources required to invest are worth it. 

Read on to see the overall robotic process automation benefits. This will motivate you to take the leap.

Reduced wage costs

Automation did not reduce jobs in the past. However, there is a possibility that this scenario will change. RPA vendors see an estimated 25-60% cost savings due to RPA roll-out. 

Moreover, leaders in AI predict that employees working in automatable tasks will lose their jobs if they don’t upskill for jobs that can’t be automated. 

CEOs must take extra caution when talking about headcount decreases. In fact, they shouldn’t talk about it if they are not 100% sure. Sounding a false alarm is the last thing we need. 

As mentioned, it is very likely that automation will make some positions redundant. Companies could solve this redundancy by:

  • Employing personnel in other functions. This is the easiest solution to take if your company has relevant opportunities matching the employees’ skills.
  • Upskilling personnel and start new positions in the company
  • Letting go of personnel enabling them to find opportunities in other companies. Incentivize the upskilling of the redundant personnel with a generous severance package and coaching.

Reduced risk

It is not uncommon for system upgrades to disturb existing systems. Furthermore, they have the tendency to exceed the allocated budget yet deliver below expectations. RPA projects are low-risk and non-invasive projects your company may try. 

Reduction of data entry errors and other manual errors

Machines don’t get distracted and almost make no errors. Hence, reduced errors are one of the main benefits of RPA.

RPA eliminates manual errors. Thus, it is likely that you’ll no longer hear customer complaints about data errors. Such errors are some of the toughest to fix. That is because resolving such issues often needs face-to-face interaction to correctly identify the customer. This takes huge amounts of time and effort. 

However, keep in mind that RPA provides error-free operation. Malfunctioning RPA bots are still a thing you must watch out for. A regular check on RPA operations ensures that RPA bots cover edge cases successfully. 

Faster service

Back office processes prevent your employees from achieving things faster. For instance, manual data entry and management hold back your service speed. This is not the case with RPA bots. They work at lightning speed without break. 

For instance, RPA reduced loan application processes from 35 minutes to 5 minutes. This is accomplished also with the help of process mining tools. 

Digital Transformation

Use Cases Of Robotic Process Automation In Accounting

The world of accounting is very busy. This is why many companies are implementing robotic process automation in accounting. Here are the best use cases.

The Deloitte Global RPA Survey predicts that robotic process automation (RPA) will reach near-universal adoption by 2024. It’s not hard to see why Deloitte predicted so. Software robots currently make huge waves across most industries. 

Robotic process automation in accounting is the new buzzword in the industry. Hence, people in the industry expect that RPA will revolutionize accounting. There are many good reasons why. The accounting industry has many repetitive and tedious tasks. 

Furthermore, these tasks don’t do any good to employees’ morale and their physical health. Thus, robotic process automation seems like the key to solving these problems. 

Read on to see how robotic process automation in accounting can benefit companies. The list below will help you create an effective strategy to achieve your business objectives.  

Accounts payable (AP) 

RPA automating such tasks is probably the best thing workers can receive. For instance, RPA bots extract inbound invoice information from PDFs. Afterward, they will bring it into SAP Web applications and internal spreadsheets. Bots may also place another copy of the PDF on an internal server. 

Hence, this reduces the cycle times of vendor invoice processing up to 60%. Furthermore, it ensures regulatory compliance. 

Delivery reconciliation 

Employees validate orders against shipments. This task requires them to reconcile delivery notes with purchase orders. Sounds easy? Not really. In fact, this mundane task is inefficient. 

RPA bots assist employees with this task. Companies may use bots to check and approved all “well-behaved” matching orders. The bot will only notify you when it encounters something that is complex to the point it needs the human mind to handle it.

Accounts receivable (AR)

Companies may have RPA bots handle the maintenance of customer master files and credit approvals. This is possible with bots more easily, much faster, and more accurately. This could also be done with order and AR cash receipts processing. 

Bots may also send late notices by email more quickly. This minimizes the hassle brought by last-minute notifications. 

Regulatory reporting

Collecting and cleaning the data is a burdensome task. Well, software robots eliminate that burden by handling such tasks. Furthermore, bots have the ability to automatically generate regulatory reports. 

End-of-year reporting is a complex process. RPA streamlines the process by means of pre-populating spreadsheets. 

Financial close and reporting 

These tasks require multisystem and inter-departmental processing. Posting tax entry data from various business units is an inefficient and headache-provoking task. Fortunately, we have RPA bots to mitigate such tasks. Since bots are error-proof, the output of the process has more value.

Supplier pricing comparisons

Among quote to cash activities, accountants must prepare customer quotes. To this end, they must carefully go through potentially very large lists of suppliers’ prices and compare them. Bots can significantly ease the burden on your shoulders, by providing accurate comparisons in little time.

Liked this article? WalkMe has tons of articles like this. WalkMe is a well-renowned digital solutions provider. Check out their website at

Digital Transformation

Use Cases of Robotic Process Automation In Healthcare

Robotic process automation (RPA) is a hit that grows exponentially. Take a look at the best use cases of robotic process automation in healthcare. 

What Is Robotic Process Automation? 

RPA uses artificial intelligence (AI) or software robots to automate business operations. It mimics the virtual human worker. Furthermore, RPA performs repetitive and mundane tasks that are inefficient and time-consuming.

It acts as the ‘personal assistant’ of employees in carrying out their tasks. There are just tons of benefits RPA brings. It frees humans from a heavy workload. Thus, RPA improves efficiency and gives employees more time to focus on higher-value tasks. Additionally, implementing RPA results in reduced costs. 

Overview of Robotic Process Automation in Healthcare 

Given that it is a complex yet critical system, the healthcare industry greatly benefits from RPA. There are many use cases of robotic process automation in healthcare. Some of those use cases are:

  • Clinical applications
  • Third-party portals
  • Scheduling applications
  • Human resource applications
  • Enterprise resource planning (EPR)
  • Radiography information systems

The tasks listed above are crucial yet mundane tasks. Yet, RPA ensures the accuracy and efficiency of these tasks. That is because software bots are not like us that make mistakes.  Furthermore, this ensures the regulatory compliance of the healthcare institution. 

Use Cases Of Robotic Process Automation In Healthcare 

Now we have an overview of the robotic process automation in healthcare, let’s dig deeper into several use cases.

Patients scheduling

RPA simplifies the booking of medical appointments and maximizes the usage of available resources.

Before, most medical practitioners have to manually enter appointment data into multiple data systems. This routine work consumes too much time. As result, doctors find themselves having insufficient time on patient diagnosis and treatment. 

RPA bots can be trained for patient scheduling. Bots consider not only the doctors’ availability but also the patients’ information such as insurance and their needs. This results in faster and smoother data collection and processing. Additionally, this ensures that there will be only one appointment at a certain timeslot. 

Furthermore, the patient also receives a notification via e-mail regarding their booking. RPA bots also send appointment reminders to patients via messages or e-mails. This results in more optimized patient scheduling.

Insurance claims management

Insurance claims processing is a very tedious task. There are just tons to do in such tasks. However, insurance fraud is still rampant. For instance, American customers lose at least $80 billion to insurance fraud annually.

It’s no surprise that the number of organizations turning intro RPA grows exponentially. RPA bots process data much faster and error-free. This also ensures that employees responsible for insurance claims get access to information in a timely manner. 

Furthermore, RPA bots help in monitoring the entire claims process to ensure compliance with regulations. Patients also won’t experience delays in claiming their insurance benefits. 


These are just a few use cases of robotic process automation in healthcare. Indeed, there are just tons of innovations with RPA. Furthermore, it’s amazing to see how it transformed healthcare delivery. 

Digital Transformation Digital Transformation Company

Forrester Digital Transformation: New Opportunities Of Transformation

What can we learn from the Forrester Digital Transformation? What do Forrester’s analysts say about the transformation opportunities that the COVID-19 pandemic brings?

The Quick Pandemic Shift

In 2020, the world is in deep turmoil with dire circumstances. 

The business world is of no excuse for this dilemma. Companies, no matter how big or small were forced to stop or pause operations for a period of time. Since then, the world is never the same.

What can businesses learn from the pandemic shift?

This global crisis drives home an important business lesson. For example, it emphasizes the importance of both resilience and adaptability. 

Resilience- that it compels the need of being able to rise quickly from a tough situation. On the other hand, the pandemic also teaches the valuable lesson of adaptability. For example, it also highlights the need for businesses to adapt to changing conditions and circumstances.

Business shows adaptability when office work and tasks are now done remotely by employees. Although it does not take away the on-premise operations. But redesigning of office hours is now initiated. A rotating manner of work schedules, for instance. As a result, this creates a more hybrid work environment.

Moreover, these two qualities further encourage business continuity amidst the global crisis. Sadly, not all businesses were able to successfully shift operations. Some have sadly fallen to bankruptcy. While many others are still undertaking recessions.

In line with this, the Forrester digital transformation shares valuable insights. In the following information, uncover tips and suggestions that you can apply in redesigning your physical offices.

Forrester Digital Transformation: Opportunities In Redesigning On-premise Operations

Forrester’s analysts share three (3) ideas in redesigning workplaces. 

1. Develop a More Hybrid Workforce

When you hear the more hybrid workforce, what comes to your mind?

Forrester describes this as a ‘more distributed workforce’. This kind of workforce fosters more use of the regional offices as sub-offices. 

For example, this kind of workforce should offer more options to workers. They can relocate residence outside the city. Perhaps into either suburban or ex-urban areas. This distance allows commuting to the central office for some days in a week. But this does not necessarily mean that no main offices should be in the city centers.

This change should further attract a pool of talent to work remotely. Outside the central urban locations, for instance. This further employs safety among workplaces also.

2. Enhance In-Office Experiences

In light of the COVID-19 incident, offices should have a revamp. For example, employers should have a modern workspace to encourage collaboration among workers. Also, this may mean more dedicated space.

3. Adapt To Safety Protocols As Part Of The New Normal Business Culture

The pandemic should also deliver new arrangements to address safety protocols. 

For example, companies can consider the following practices:

  • Temperature measurements
  • Contact tracing
  • Elevator safe zones
  • Floor markings of social distancing
  • Human traffic flow rules
  • Office space disinfection with UV lights
  • Special air filters
  • Plexiglass barriers between office workers

These three tips can further help organizations adapt to the world’s shifting conditions even among workplaces.

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Digital Transformation Workshop: How Can You Do It Online?

How can you develop an effective digital transformation workshop? Consider the following guide in making it more engaging and effective online

Why Should You Develop A Digital Transformation Workshop?

Today’s trend shows how digital transformation is taking the world scene. Most especially in the wake of the pandemic, DX proves to be a bridge of socially apart relationships. It can influence business, educational, or personal life aspects.

If you are part of an entity, you surely have seen how DX works. But of course, for a successful DX initiative, everyone should be on board.

But, how?

The pandemic seemingly puts barriers between people. But through digital technologies, we can transcend even the farthest barrier.

So even though employees are now sent remotely, you can still get them on board for DX. 


Why not conduct an online digital transformation workshop? Of course, every company may have different needs. But you consider having a workshop, at least.

A digital transformation workshop should help everyone in a company get on-board with DX. For example, it can help them understand how DX works. Through this, they can also understand how they can play their part. This can further help them adapt to the culture shift.

How To Effectively Prepare An Online Digital Transformation Workshop?

Here, we will list the procedures of developing a digital transformation workshop.

The preparation phase should answer the major purpose of a workshop. For instance, it should answer the following:

  • What are your end goals?
  • What are the key points you want to emphasize?
  • How should you employ these even remotely?

The answers to these questions should help you shape the entire workshop session. For instance in structuring the learning environment. Also in gauging the metrics of success.

A Tip!

Why not gather ideas from the stakeholders? You can conduct a pre-workshop, for instance. Because these key people can provide valuable ideas that can help you shape the entire course.

Here are four steps you can consider in preparing your online DX workshop.

1. Develop the workshop agenda

Make sure to have a strong structured agenda. You can base it on what the stakeholders agree with. 

2. Prepare basic attention span holders

Keeping attention is one of the biggest challenges in handling remote sessions. 

So you can use prerequisites like reading materials and videos. Something that can help your attendees prepare their hearts for the class.

3. Select a co-facilitator

A co-facilitator can help in a number of ways. 

For example, they can handle the technical aspects of the workshop. Answering questions and comments in the chatbox, or breakout rooms management, for instance. 

This can further allow a smooth flow of an online session.

4. Set the tone

Also, make sure to have breaks. You should not finish the overall agenda in a day. Perhaps you can divide it into different sessions. 

In addition, within the day, set breaks between sessions. This can help set your attendees for the right mood and focus. For instance, you can range a session from 40 to 60 minutes.